Shipping & Returns

Shipping

Normal Order processing time: 4-5 weeks

Normal Shipping UK –  Delivery 1-2 days – Royal Mail First Class
Normal Shipping Canada  – Delivery 7-15 days  – Royal Mail International Tracked and Signed
Normal Shipping Worldwide  – Delivery 7-15 days  – Royal Mail International

To have your order received quickly … select “Urgent Order” checkbox

Urgent Order processing time: 10 days    +£30

Expedited shipping:
UPS or DHL Express –  Delivery 2-5 days
or if ‘out of area’ Royal Mail International Tracked

Please note that all parcels are Delivered at Place. International Tax Duty may be levied on your parcel and is charged at the rate imposed for your country.

Refunds

We are proud of our products and strive to maintain a high standard of quality at all times.  We are confident that you will be completely happy with any item you order.  If however, there is a problem, please contact us and we will be happy to discuss this further until you are completely satisfied, even if this means by refunding the full sale price paid by you.

Please note that our refund policy does not apply to made-to-measure products which cannot be returned or exchanged unless faulty or damaged.  You may cancel your order via email within seven working days of the order being placed provided that the order has not yet commenced.  After seven working days, any payment for express orders or made-to-measure orders will not be refunded or cancelled.  Your payment after this period confirms the sale of goods.

If you receive an item that is faulty or damaged please return it to us within 3 months and we will repair or replace it straight away.  When returning your item please include a copy of your invoice and details of why you are returning the item.

The address for all returns is Bonnie Tartan, Auchinteck Steading, Dunblane, FK15 9PE. If you would prefer a refund rather than a replacement please state this in writing when returning your item. We will then refund you the price you paid for the item.

None of the above conditions affect your statutory rights.